Overview
The College of Massage Therapists of BC (CMTBC), operating under the Health Professions Act (HPA) is responsible for the regulation of the profession of Registered Massage Therapists (RMTs) in BC. As a self-regulating health college the CMTBC is required to have a formal complaints process. This process gives any member of the public the right to have his/her complaint about a massage therapist's behaviour, conduct or practice investigated by the College's Inquiry Committee. The inquiry and discipline process is part of the CMTBC's responsibility to ensure that RMTs practice in a competent, safe, and ethical manner, in accordance with the Bylaws, Standards of Practice, and the Code of Ethics for Registered Massage Therapists. Complaints are resolved in a number of ways authorized under the Health Professions Act, but the majority are resolved through a consensual complaint resolution process.
overview-complaints
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Filing a Complaint
If you are concerned about the professional care you received from a Massage Therapist...
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Complaint Investigation Process
Complaints are investigated in accordance with the provisions of the Health Professions Act and the...
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Appeals Process
A person complaining about the conduct of a registered massage therapist receives a written summary...
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Inquiry & Discipline Notices
Complaints are resolved in a number of ways authorized under the Health Professions Act, but the...
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Unauthorized Practice
According to Provincial Legislation only registered members of the CMTBC are permitted to practice...